Money-Back Guarantee

VitalGlo Money-Back Guarantee

Our Promise to You:

At VitalGlo, we are confident in the quality and effectiveness of our Lash Growth Serum, and we want you to be, too. That's why we offer a Money-Back Guarantee on all our lash and brow growth serums.

Our serums are designed to be applied nightly for a minimum of 12 weeks to see the best results. While some users may begin noticing a transformation in the first few weeks, for many, the most significant results become visible between weeks 8-12. Consistency is key, so we recommend sticking with it!

How the Money-Back Guarantee Works:

To ensure you meet the criteria for a refund, please follow these steps:

  1. Before You Start: Take a clear photo of your lashes on the first day of using our serum, ensuring the date and time are visible.

  2. Consistency is Key: Use our serum every night for a minimum of 6 months.

  3. After 6 Months: Once 6 months of consistent use has passed, take a clear photo of your lashes again, from the same angle as the first photo, with the date and time visible.

  4. Submit Your Photos: Send both the initial and follow-up photos to shop.vitalglo@gmail.com. Our team will review the photos, which may take up to 5-7 working days.

  5. Approval and Next Steps: If your evidence is approved, we’ll either send you a replacement serum or issue a full refund.

Important Notes:

  • We cannot offer refunds for reactions or irritation caused by the serum. We highly recommend conducting a patch test before use and reviewing the full list of ingredients to ensure you are not allergic to any of them.

    Ingredients Include: Aqua (Water), Pentylene Glycol, Glycerin, Butylene Glycol, Lactobacillus/Wasabia Japonica Root Ferment Extract, Polysorbate 20, Urea, Disodium Phosphate, Panthenol, Sodium Hyaluronate, Tocopherol, Camellia Sinensis (Green Tea) Leaf Extract, Chamomilla Recutita (Matricaria) Flower Extract, Biotin, 1,2-Hexanediol, Caprylyl Glycol, Sodium Benzoate, Serenoa Serrulata Fruit Extract, Citric Acid, Potassium Sorbate, Benzoic Acid, Myristoyl Pentapeptide-17, Dextran, Sodium Metabisulfite, Acetyl Tetrapeptide-3, Trifolium Pratense (Clover) Flower Extract, Glycine, Larix Europaea Wood Extract, Camellia Sinensis (Tea) Extract, Zinc Chloride.

    Want to learn more about these ingredients? Visit our VitalGlo Blog for more information!

  • We reserve the right to reject applications that do not meet all criteria. Applications must be submitted within 3-6 months of your original purchase date to be considered valid.

We’re here to support you on your lash growth journey, so if you're not satisfied with the results, just reach out to us! Our customer support team is always ready to help, and we love hearing from our VitalGlo community.