Privacy Policy

Privacy Policy

Effective Date: 22/04/2024

This Privacy Policy explains how VitalGlo ("we", "our", or "us") collects, uses, and shares your personal information when you visit or make a purchase from www.vitalglo.com (the “Site”).

1. Direct Marketing Communications

We may occasionally send marketing messages, product updates, or promotional offers through email or SMS. You may receive these messages if:

  • You’ve provided explicit consent.

  • You’re an existing customer and we have a legitimate interest in keeping you informed.

  • Applicable laws in your location allow such communications without prior consent.

These communications will always relate to VitalGlo’s own products or services. We will never share your personal data for third-party marketing without your clear permission.

You can opt out of marketing communications at any time by:

Residents in the EEA or UK may also object to the processing of their data for direct marketing by contacting us via the same email.

2. Personal Information We Collect

When you use our Site, we collect two main types of information:

a. Device Information

Automatically collected data may include:

  • Your web browser, IP address, time zone

  • Cookies installed on your device

  • Pages or products viewed, referring sources, and interactions with the Site

We use tools such as:

  • Cookies (small files stored on your device)

  • Log files (record actions and data like IP address and browser type)

  • Web beacons/tags/pixels (track browsing behavior)

b. Order Information

When you place or attempt to place an order, we collect:

  • Name, billing/shipping address, email, phone number

  • Payment details (e.g., credit card numbers)

Together, these are referred to as “Personal Information.”

3. How We Use Your Information

We use your Personal Information to:

  • Fulfill orders and provide receipts/shipping updates

  • Process payments securely

  • Communicate with you about your order or account

  • Detect and prevent fraud

  • Send personalized offers or content based on your preferences

Device Information is used to improve website performance, identify usage trends, and monitor potential security risks.

4. Sharing Your Personal Information

We share your information with third parties only when necessary to operate our business:

We may also share data:

  • To comply with legal obligations or court orders

  • To protect our rights and users

5. Behavioural Advertising

We may use your Personal Information to show you targeted advertisements through platforms like Facebook or Google. These services use cookies or similar technologies.

You can manage or opt out here:

6. Do Not Track

VitalGlo does not modify its data practices based on "Do Not Track" browser signals.

7. Your Rights

If you reside in the EEA, UK, or other applicable regions, you may have the right to:

  • Access or update your personal data

  • Request deletion of your data

  • Object to marketing use

To exercise any of these rights, please email us at shop.vitalglo@gmail.com. Please allow a few days for processing.

8. Data Retention

We will retain your Order Information unless and until you ask us to delete it, which you can do by contacting us.

9. Policy Changes

This policy may be updated periodically to reflect changes in our practices, technology, or legal requirements. Please review it regularly.

10. Minors

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

11. Contact Us

For questions or concerns about our Privacy Policy or how we handle your data, contact us at:
📧 shop.vitalglo@gmail.com